We want to make sure you are happy! Help us help you by following these quick tips to make sure your voice is heard.
This method captures basic system information automatically that is invaluable to us in diagnosing issues.
App → Settings → Send Feedback
For even faster investigation, enable Troubleshooting Mode before sending us feedback.
If you send a regular email, or contact us via Reddit or Facebook or other means, we will ask you to send feedback through the app. Reddit or Facebook are not our official support channels. Although we may occasionally reply to you, these are not our official support channels, and your messages may be missed.
If you are experiencing high battery drain, or network connectivity issues, try restarting your phone. Many problems in Android are temporary and will go away as soon as you restart the phone.
Check Chrome or Firefox to see if it’s a server-side issue affecting all browsers equally. If you see a problem in all browsers, then please contact the owner/operator of that site, not us.
Many people write to us when Facebook or Google or Twitter remove certain popular features, or when these sites change their look and feel. We would like to remind you that our App is a browser, just like Chrome or Firefox.
If any features are changed or missing from any site, please contact the administrators of those sites directly.
If we spend less time requesting additional information from you, we can focus more on fixing the issue you are facing. Help us help you by including all relevant details in your initial bug report.
“It doesn’t work” is not enough information for us to diagnose a problem. Unfortunately, that is exactly what a lot of bug reports say, with no additional information. Sometimes it takes multiple conversations to even understand what the problem is.
Please be more specific when describing a problem. It helps to describe separately the two things: what you expected to see happen, and what actually happened.
The more details you provide upfront, the faster we can help solve your problem.
If there’s a problem with a specific site, include the URL of the site.
A picture is worth a thousand words. Sometimes a screenshot or video can quickly explain an issue without needing you to write a lot.
Here are our instructions for sending a bug report. Without a bug report, we may not be able to investigate your problem fully.
That is the only way we can track your purchase. We cannot see your email address, we cannot see your names. Include the Google Play Order Number as text that can be copied/pasted, not as a screenshot.
We want to make sure you are happy.