Here are a few troubleshooting tips if Premium features are not being correctly activated on your device. Please try them before contacting us, and if you’re still facing issues, we’re here to help!
If you purchased Premium features via a separate Premium Unlocker app, make sure you remember to install it on any new devices you buy. You do not need to buy anything from us again, but you must make sure to install it on your new device. You can find a list of your previously-purchased apps in the Google Play app.
If you purchased Premium features via an In-App Purchase, but they are not being activated correctly, this may be due to a long-standing & well-known bug in Google Play. It’s not something we can fix in our app (trust us, we’ve tried a lot!)
Solution: Clear all data from the Google Play Store app (not this app) & restart it. You will not lose any purchased apps or games; this simply cleans up the local copy of the data, and Google Play will download everything again when you restart it.
If you have multiple Google Accounts set up on your device, then Google Play does not always correctly associate your in-app purchases with the right account. You should make sure that you install our apps on your device using the same account that you purchased premium with.
The most reliable way of doing this is by using a Web browser.
Please contact us, we’re here to help! — make sure to copy/paste your Google Play Order Number (looks like GPA.xxxx — search in your Gmail) — and we’ll do our best to help you.
We have a solid reputation for responding to our customers’ questions to their full satisfaction (check out our reviews), and we take that responsibility seriously.
We can help you faster if we are able to have a two-sided conversation with you, exchange screenshots and bug reports, or keep you updated on the progress of any issues found, but Google Play does not share your email address with us.
So always contact us directly via the Send Feedback feature in the app.